Contact us
Telephone, email, write or visit
Telephone us
Hertfordshire County Council lines are open Monday to Friday from 8am-8pm and Saturdays from 9am-4pm. Lines are closed on Sundays and Public Holidays. For urgent calls outside of office hours about the welfare of an adult, please use the telephone number for Adult Care Services and for urgent calls about the welfare of a child, please use the telephone number for Children, Schools and Families.
If you need to speak to us through a Language Line interpreter, ask the person who answers your call to arrange this.
| Enquiry about... | Area codes local to 01923 and 020 8 | From all other areas |
|---|---|---|
| Adult Care Services | 01923 471400 | 01438 737400 |
| Children, Schools and Families | 01923 471500 | 01438 737500 |
| Disability Information Bureau | See below | See below |
| Education Benefits | 01923 471370 | 01438 737370 |
| Environment | 01923 471321 | 01438 737321 |
| Fire Safety enquiries | 01923 471399 | 01438 737399 |
| Hertfordshire Highways | 01923 471320 | 01438 737320 |
| Library renewals | 01923 471373 | 01438 737373 |
| Library and Archive enquiries | 01923 471333 | 01438 737333 |
| Passenger Transport | 01992 556765 | 01992 556765 |
| Trading Standards | See below | See below |
| WasteAware | 08457 425000 | 08457 425000 |
| Young in Herts (childcare info) | 01923 471502 | 01438 737502 |
| General enquiries | 01923 471555 | 01438 737555 |
| Textphone users: All Services | 01923 471599 | 01438 737599 |
Disability Information Bureau
The Disability Information Bureau provides information on disability issues. Lines are open Monday to Friday from 10am-3pm.
| Enquiry about... | Area codes local to 01923 and 020 8 | From all other areas |
|---|---|---|
| Information on disability issues | 01923 471444 | 01438 737444 |
| Textphone users | 01923 471379 | 01438 737359 |
Trading Standards
Consumer Direct lines are open Monday to Friday from 8am-6.30pm and Saturday from 9am-1pm.
Business and commercial advice lines are open Monday to Friday from 9am-5pm.
| Enquiry about... | Area codes local to 01923 and 020 8 | From all other areas |
|---|---|---|
| Business and commercial advice | 01727 813849 | 01727 813849 |
| Consumer Direct (consumer advice) | 08454 040506 | 08454 040506 |
| Consumer Direct (textphone users) | 08451 281384 | 08451 281384 |
Email us
Via our online contact form
or at hertsdirect@hertscc.gov.uk
Email messages will be dealt with during office hours.
Email your Case Worker
Please allow at least one working day for your message to be seen by the local office.
Make a complaint online.
Details of our Customer Service Standards
Online services You can access many of Hertfordshire County Council's services online.
Write to us
Hertfordshire County Council
County Hall
Pegs Lane
Hertford SG13 8DQ
Visit us
For directions to our offices, choose the destination you require:
Contact information in different languages
